Last updated: April 2026
At Told by Mama, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it.
Told by Mama is an independent business based in the Netherlands, operated by Dora, creator of personalised children's books. You can contact us at contact@toldbymama.com.
When you place an order we collect:
Your information is used solely to:
We will never sell, share, or use your personal information for marketing without your explicit consent.
The personal details you provide to personalise your book — including your baby's name, birth time, and other intimate details — are used exclusively to create your book. They are never shared with third parties and are deleted from our systems once your order is fulfilled.
Your delivery address is shared with Lulu Press solely for the purpose of printing and shipping your book. Lulu Press processes this data in accordance with their own privacy policy.
All payments are processed securely by Stripe. We do not store any payment card information. Stripe's privacy policy applies to the processing of your payment data.
Our website uses only essential cookies necessary for the website to function. We do not use tracking or advertising cookies.
Under GDPR you have the right to:
To exercise any of these rights please contact us at contact@toldbymama.com.
We retain your order information for a maximum of 2 years for accounting and legal purposes. Personalisation details are deleted once your order is fulfilled.
For any privacy-related questions please contact us at contact@toldbymama.com.